These General Conditions of Sale (GTC) set out the obligations between the parties, and the rules of execution at all stages of the online purchase process.

Preamble

The capacity of the parties

The capacity of the parties applies to the seller and to the buyer, it is their legal capacity to enter into a contract. Our capacity is presumed as a Seller, however it cannot be presumed for the Buyer.

We are obliged to trust the information provided in the contact form, and that you are of legal age and capable.

In the event of false declarations, the transaction would be automatically canceled.

The creation of a customer account using incomplete or fraudulent information results in the cancellation of the order.

Bid

Placing an order does not constitute a contract of sale, but an offer to purchase.

Indeed, despite our vigilance, we cannot guarantee the accuracy and updating of the information on the store at all times. There may be errors (price, availability, etc.) or malfunctions (in the application of basket or catalog price rules, transport costs, etc.).

If your order changes, you will be notified by email, and you will have the choice to accept or reject said changes.

Characteristics of the products sold

You have the possibility to consult the sheets of our products, including a description as precise and exhaustive as possible, and at least one photo (except for the products with variation, which are not necessarily all photographed insofar as the variations are not not impact the essential characteristics of the product).

We make every effort to ensure that the product sheets are correctly completed and regularly updated.

We cannot be held responsible if any information is incorrect or missing, especially in the event of an error regarding the quantities available in stock.

We pay particular attention to the illustrative photos of our products. However, since the same product can be purchased successively from several manufacturers, the photos may not be updated. Therefore the photos are not contractual representations of the products.

We draw your attention to the fact that the shopping experience on the internet differs slightly from a purchase in a physical store.

External parameters that we do not control may be involved, including the settings for the display of colors on your device which may vary, or the appreciation of sizes based on measurements which must be carried out correctly by the Customer.

Customer account and orders

1. Creation of a store account

Access to sales in our WULS MERCHSTORE online store, accessible via its merchant site www.shop.whatsup-lifestyle.com, implies registration to the online store through the "my account" platform.

The information transmitted in this context is strictly confidential and cannot be transferred in any form whatsoever to a third party.

Subscription to the newsletter is optional and can be terminated at any time, by clicking on the unsubscribe link contained in the emails or by simply requesting our Customer Service via the Contact form.

2. Orders

Reception. 

Any order placed on our online store WULS MERCHSTORE, accessible via its merchant site www.shop.whatsup-lifestyle.com will be the subject of an automatic e-mail acknowledging receipt of the order request and its content.

Acceptance and confirmation. 

The order will be taken into account by our services subject to payment, either upon validation of the banking transaction (PayPal, credit card, transfer), or upon receipt and cashing of the check, according to the specific instructions provided upon validation of the payment method. .

The site www.shop.whatsup-lifestyle.com reserves the right to refuse an order in the event of the Customer's failure to fulfill one of its obligations, and more generally, to refuse any order presenting an abnormal nature for any reason whatsoever. is.

An order confirmation will be sent by automatic e-mail upon receipt of payment.

Treatment. 

At the following main stages in the processing of your order, information will be sent automatically by e-mail.

This information may be classified as spam, please check the filter settings, and if necessary allow the sender address.

3. Deliveries

Geographic coverage. 

Deliveries are guaranteed in mainland France to date, and are extended internationally to the extent that we can offer a satisfactory delivery method.

Shipping. 

For any order placed before noon, the shipping time is guaranteed within 48 hours (except in exceptional circumstances, period of intense commercial activity or cases of force majeure).

When your order is taken over, it changes to the "In preparation" status, then when the package is handed over to the carrier, it changes to the "Shipped" status.

See also our section "Shipping and delivery." Return and refund. Product return procedure ”which is an integral part of these GTC.

Terms of delivery. 

When ordering, you have several options: to be delivered to your home, or to be delivered to a relay point.

Transport is entrusted to La Poste (Priority Letter, Colissimo, Chronopost) or to a specialist parcel transport and delivery service to individuals (DHL, UPS, TNT, FedEx, etc.), the list being liable to be updated depending on availability.

Shipping cost. 

They depend on the chosen delivery method (economic, normal, express), and the size and weight of the package, and its destination.

There may be additional fees and taxes according to the regulations in force in the countries of dispatch and destination. These fees are calculated and added when the basket is validated.

Orders over 69 €uros TTC (amount of the goods only) will be exempt from shipping costs for an economical delivery in mainland France.

Delivery tracking. 

After your package has been shipped, you will receive an email giving you the tracking number of your package in order to track the delivery of it and to be regularly informed of its position.

4. Payments

The payment methods available at the time of validating your basket are displayed automatically after identifying yourself with your customer account, and after confirming your delivery and billing addresses, and your delivery conditions.

Payments are possible by PayPal (according to the conditions on the site), with the main bank cards (Visa, MasterCard, etc.) or by bank transfer (at the coordinates indicated when choosing this method of payment).

Payment may exceptionally be considered by check, when available the instructions appear when choosing this method of payment). Payment in cash, money order or cash are refused. Any other payment method that does not appear in the possible choices is refused.

The online payment interface is secured by the latest regularly updated computer protocols.

Payments are made in € uros, the currencies are displayed for information only during navigation, according to unsecured conversion rates.

5. Discount

No discount is granted for early payment.

6. Late payment penalties

When payment terms are granted (B2B customers), penalties are due in the event of late payment. There is a delay if the payment is made after the date mentioned on the invoice.

The annual interest rate provided for by the corresponding to 3 times the legal interest rate in force on the date of the invoice. The rate, annual or monthly, can be converted to a daily rate. It is then multiplied by the number of days elapsed between the due date and the date of collection (or the date on which the calculation is made, if the payment has not yet been made). It is applied to the amount including tax of the invoice.

The penalties are payable without a reminder being necessary: sending a registered letter is not required to trigger the right to collect late penalties.

They run from the day following the payment date shown on the invoice or, failing that, the 31st day following the date of receipt of the goods or of the end of the performance of the service. They are not subject to VAT.

7. Lump sum compensation for recovery costs

A lump sum compensation of 40 €uros is due for recovery costs, on the occasion of any late payment. This lump sum is added to the late payment penalties, but is not included in the basis for calculating the penalties.

If the recovery costs actually incurred are greater than this lump sum, additional compensation on justification may be requested. This is particularly the case for the use of a collection agency responsible for reminders and formal notices.

As for late payment penalties, compensation is due from the day following the due date and is not subject to VAT.

Compensation is due in full even in the event of partial payment of the invoice on the due date, regardless of the duration of the delay. The compensation applies to each invoice paid late, and not to all the invoices concerned.

Commercial conditions

1. Sales rates

Prices are set at our full initiative, and are subject to update without notice. Price changes are never retroactive.

The prices applied are those in effect at the time of validation of the order.

The pricing policy is set by the seller according to rules that he does not have to communicate or justify. We are also dependent on the terms of purchase obtained from our suppliers. We choose whether or not to pass on changes in our purchase costs and incidental charges without notice.

2. Promotions

Promotions are set at our sole initiative, and are subject to update without notice. Promotions are never retroactive.

Promotions are applied automatically according to the basket rules and the catalog price rules set. No complaint can be taken into account in relation to the application or non-application of a promotion.

No different consideration can be granted.

3. Coupons

Discount coupons are conditional on the use of a code, received by email or published by any other means.

The application of coupons is not automatic, it requires entering the corresponding code. The validity of the coupons is checked automatically according to the basket rules and the catalog price rules configured. No complaint can be taken into account in relation to the application or non-application of a coupon.

In principle, reduction coupons cannot be combined, unless otherwise indicated.

Discount coupons are non-refundable and do not give rise to a credit if they cannot be used, unless there is a technical problem demonstrated on the site during payment validation.

Fraudulent use of a discount coupon results in the cancellation of the order.

4. Loyalty

We set our terms of sale in all fairness. We endeavor to avoid any mention which is confusing or of a misleading nature within the meaning of Articles L.121-1 and L.121-2 of the Consumer Code, that is to say not likely to alter the economic behavior of a normally informed and reasonably attentive and wise consumer.

Retention of title

We reserve ownership of the goods delivered until full payment of the price and its accessories in accordance with Law No. 80-335 of May 12, 1980.

The goods covered by this contract are sold with a clause expressly subordinating the transfer of their ownership to full payment of the price in principal and accessories.

The above provision does not preclude from loading in our warehouses to transfer to the buyer, the risk of loss or deterioration of goods subject to retention of title as well as the damage that it could cause.

Transport of orders

The transport of packages is entrusted to specialized service providers, selected and recognized for their quality of service and reliability.

We cannot be held responsible for the fate of your package when it leaves our warehouses and is supported by the service provider.

Thus, we do not take responsibility for damaged, delayed or lost packages.

See also our section "Shipping and delivery." Return and refund. Product return procedure ”which is an integral part of these GTC.

After sales service

For any additional information on our products, in the event of a problem during your order or upon receipt of your package, our Customer Service is at your disposal via the Contact form.

Depending on the number of requests, you will be contacted within 48 hours at the latest.

Termination of the sale, right of withdrawal

In accordance with the provisions of Article 121-21 of the Consumer Code, the Customer has, from receipt of the delivery, a withdrawal period of 14 (fourteen) days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone or off-site process, without having to justify its decision or bear other costs than those provided for in articles L121-21-3 to L 121-21-5.

For this purpose, please find a model withdrawal form here.

The reimbursement includes all sums paid (including the initial delivery costs), without undue delay and within 14 (fourteen) days from the date on which the Customer informs us of his decision to withdraw.

The Customer is, for his part, required to return or return all of the goods without undue delay, within 14 (fourteen) days from the communication of his decision to withdraw by paying the return costs. .

The goods must be returned in their original packaging, intact and complete at the Customer's expense. Reimbursement may be deferred until receipt of the goods or until the Customer has provided proof of shipment of the goods, the date selected being that of the first of these facts.

The reimbursement is made by the same means as that used by the Customer when ordering, unless the Customer expressly agrees to be reimbursed by another means.

Merchandise return

We accept the return of goods, in certain limited cases, and subject to compliance with our return procedure.

See also our section "Shipping and delivery." Return and refund. Product return procedure ”which is an integral part of these GTC.

It is also specified that we do not accept returns of merchandise that has not been ordered on our site www.shop.whatsup-lifestyle.com, even equivalent or comparable.

Guarantees on products 

We do not manufacture any of the products we sell. We market products purchased directly from various manufacturers in France or abroad.

We check the conformity of these products before they are placed on the French market, according to the indications provided by the manufacturers.

The conformity marking to the standards affixed to the products is the responsibility of the manufacturer, it is up to him to have his products tested and validated.

We do not verify or vouch for the accuracy of this information.

For any warranty claim, therefore, refer to the information provided on the instructions included with the product.

We therefore cannot be held responsible for any lack of conformity or manufacture, no hidden defect, no defect in the item sold.

Limitation of liability

The user / Customer of the www.shop.whatsup-lifestyle.com merchant site acknowledges having read these terms of use and undertakes to comply with them.

The user / Customer of the www.shop.whatsup-lifestyle.com merchant site acknowledges having the skills and means necessary to access and use this site.

The user / Customer of the www.shop.whatsup-lifestyle.com merchant site acknowledges having verified that the computer configuration used does not contain any viruses and that it is in perfect working order.

The merchant site www.shop.whatsup-lifestyle.com makes every effort to provide users with information and / or tools available and verified but can not be held responsible for errors, lack of availability of features and / or the presence of viruses on its site.

The information provided by the merchant site www.shop.whatsup-lifestyle.com is provided for information only and does not exempt the user / Customer from additional and personalized analysis.

The merchant site www.shop.whatsup-lifestyle.com cannot guarantee the accuracy, completeness or timeliness of the information published on its site.

Consequently, the user / Customer acknowledges using this information under his exclusive responsibility.

Consumer mediator

Consumer mediation refers to an out-of-court dispute resolution process, whereby a consumer and a professional try to reach an agreement to amicably resolve a dispute between them, with the help of a third party, the mediator. .

The appointment of the consumer mediator is compulsory.

The list of all mediators notified by the Commission for the Evaluation and Control of Consumer Mediation (CECMC) is available on its website and on the European Commission's online dispute resolution platform.

Jurisdiction

According to the provisions of article L.141-5, for all disputes relating to the interpretation and / or execution of sales and these GTCS, the consumer can seize at his choice, in addition to one of the jurisdictions having territorial jurisdiction by virtue of of the Code of Civil Procedure, the jurisdiction of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event.

By default, the competent jurisdiction is that of the registered office of our Company on the day of the seizure.